Terms and Conditions of Sale

These are the Terms and Conditions of Sale of Feel the Love, operated by Sea and Paper Creative Studio (“Feel the Love,” “we,” “us”) on our website www.feelthelove.au, which is owned and operated by us (Website). These Terms and Conditions (Agreement) also include our Terms of Use and any special conditions applicable to discount codes, gifts, and disclaimers, all of which can be found on our Website. Please also refer to our Privacy Policy for information on how we handle personal information in our business.

Please carefully read these conditions, as they apply to all transactions between us on our website and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you indicate to us that you have read, understood, and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to contact us.

E-commerce While we take every care to ensure that our e-commerce platform is accurate and up to date, mistakes may occur from time to time (for example, a pricing error or stock availability issue).

Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you confirmation that it is being shipped. Please also note that no contract is formed at the point of receipt of an automatic confirmation email. If an error occurs leading to your order (such as a pricing or stock error), we may choose not to fulfill the order, but we will contact you to discuss your options (for example, placing an order at the correct price, delaying your order, or exchanging your item for another). If we cannot or will not fulfill your order, we will process a full refund as soon as possible.

Payment You agree to pay us the purchase price listed on the Website (subject, of course, to the proviso above, in the case of accidental errors and omissions). Unless otherwise stated, all prices are in Australian dollars (AUD). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time with notice, and such notice is given by us posting the updated price on our Website.

You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this Agreement, any breach of which will entitle us to terminate this Agreement immediately. If a payment request is returned or denied by your financial institution or remains unpaid for any other reason, then you will be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately halt delivery of any goods unpaid for unless and until we receive your payment in full.

If you fail to pay us for an order, or if an insolvency event (for example, if you commit an act of bankruptcy or become insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form, or terminate this Agreement.

We currently use Stripe to process payments, including via credit card. We also accept payment via Afterpay. We may offer other payment methods from time to time, such as through other third-party payment gateways or processors we use on the Website, which are available on their website.

By making a payment, you warrant to us that you have read and agreed to the terms of any third-party payment gateway or processor (such as Afterpay), which are available on their respective websites. You understand that these services are provided by third parties and are made available to you on our Website for convenience only. We are not responsible for any issues, loss, or damage arising from those facilities. If you have an issue with a third-party provider on our Website, please contact them directly.

Please note that if Feel the Love suspects suspicious or fraudulent activity (in its sole discretion) in making the order (for example, unauthorized use of a credit card), we may refuse to accept the order and deny acceptance of the Customer’s payment.

Discounts and Coupon Codes We may offer discounts or coupon codes from time to time. Such discounts and coupon codes are subject to conditions stated on the Website and the conditions set out in this clause. The conditions relating to the specific discount code on the Website prevail to the extent of any inconsistency.

Discounts and coupon codes are not available in conjunction with any other offer (for example, if we have two promotions on offer at the same time, you can only apply one discount or coupon code to a purchase, not both).

Discounts and coupon codes are available for the stated time, or else for a period of seven (7) days from the date that the offer was first made, or until stocks last (whichever occurs first).

Unless we specify otherwise in our offer, discounts and coupon codes are available on full-priced goods only.

Coupon codes are non-transferable and are not redeemable for cash under any circumstances.

We reserve the right to revoke any discount offer or coupon code at any time without notice.

Store Credit We may issue you with store credit in accordance with this Agreement or otherwise within our absolute discretion. If we do so, the grant of store credit is subject to the terms of this Agreement and applicable legislation. To the extent of any inconsistency, the terms provided for in applicable legislation prevail where we are not permitted to vary the terms by agreement. Where legislation provides that we may vary the terms by agreement, the terms of this Agreement prevail.

Store credit is redeemable for products sold by us on our Website only and cannot be applied to postage on an order.

Store credit can be redeemed for twelve (12) months from the date of issue and will expire after this date. It will then be unable to be redeemed, replaced, or refunded.

Store credit is non-transferable and is not redeemable for cash under any circumstances, including any partial balance remaining after redemption.

From time to time, we may offer Gift Cards for sale on our Website. Gift cards are valid for 3 years from the date of issue.

Postage and Delivery We use Australia Post to help us deliver our products to you within Australia.

Rates You agree to pay us postage fees as calculated at checkout. You acknowledge that you will also be charged for any applicable local custom fees and that these are not the responsibility of Feel the Love. We reserve the right to make changes to our shipping policy at any time.

If there is an error in the calculation of your postage costs, we will contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).

Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time with notice, and such notice is given by posting the updated postage fees on the Website.

Dispatch Timeframes We endeavor to process all orders within 2-5 business days of receipt of payment. Once an order is processed, we will do our best to dispatch orders to our delivery service partner within 2-5 business days of order notification.

As a guide, the following timeframes may apply:

Standard product orders: 2-5 business days Express product orders: 1-2 business days Invitations depend on the production time of each individual order Please be patient as this handling period may vary, for example, during high volumes of orders. You acknowledge that we are not liable for any delay in dispatch of your order.